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Water Notices

Emergency water shutdown, 28 March 2024

 

Our retic team have to perform another emergency water shutdown today Thursday 26 March. This is due to our team undertaking some further emergency repairs to the water network.
 
  •  This will affect properties on Waihou Road and Gordon Ave Te Aroha. 
 
We do apologise for the inconvenience this may cause, we will keep you updated on when water will be turned back on.
 
Shakespeare Street area, Te Aroha, 22 March 2024

As part of our regular drinking water testing, we have discovered four properties in this area are experiencing concentrations of lead higher than what is allowed in the New Zealand Drinking Water Standards. We are investigating to see whether the source is from within the properties affected - some older homes may still have pipes or taps that contain lead, or from part of the wider network. At the moment testing shows the source isn’t coming from the wider network. We have contacted the affected properties directly with the following letter. If you have not been contacted directly, the contents of the letter do not apply to your household. For further information and FAQs, please see here

 

Learnings from the November 2022 Morrinsville water event 

Severe weather in Morrinsville recently caused havoc with the water treatment plant, resulting in critical water restrictions for the Morrinsville community for several days. Here we share what happened at the plant, what we learnt and what we are doing to prevent this occurring again.

Severe weather on Wednesday 23 and Thursday 24 November in the Morrinsville water catchment stirred up lots of dirt and debris in the raw water supply. This isn't uncommon after major weather events - it just slows down the water treatment process, taking longer to process safe drinking water that meets the Taumata Arowai Drinking Water Quality and Assurance Rules. That is why we also have stored treated water to draw on during these periods. Read more...

 

Water valve testing, ongoing around the district.

We are exercising water valves around the district to ensure they're working properly - this is an important part of maintaining our water network as it helps us identify issues early. This process may dislodge sediment and it's possible some properties may experience "dirty water".

If you notice dirty water, we recommend turning on an outside tap for a few minutes to flush through any sediment or air bubbles, which may cause discolouration to the water. If that does not solve the issue, please contact us 0800 746 467. Thank you for your patience.

 

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