Rubbish FAQs

Each Refuse Rated Property is issued with a green Matamata-Piako recycling bin, a black and yellow wheelie bin, and an annual supply of 52 black rubbish bags. Rubbish is collected weekly, and recycling is collected fortnightly - go to the rubbish and recycling page for more info on collection days.


What goes in the wheelie bin?

  • Clean plastic (grades 1-7)
  • Clean tins/cans
  • Paper and cardboard

Don't put any of the following things in your wheelie bin, or it won't be collected: liquids, rubbish, ceramics, crockery, porcelain, hot ashes, oven ware, food waste, polystyrene, bubble wrap, garden waste, electrical goods, engine oil bottles, automotive parts, disposable nappies, paint and chemicals


What goes in my green crate?

Your old green recycling crate is now used for recycling glass (all colours). If you need an extra crate or two, you can purchase them from a Council office for $16 each. If you need extra space for recycling glass once in a while our contractors will accept glass bottles in a similiar receptacle. Just make sure the 'crate' is easy to pick up and is no more than 45L (fish bins are about 60-80L, and rubbish bins and small wheelie bins are 70-80L - glass put out in these won't be collected).


My recycling hasn't been collected - what should I do?

Remember that the recycling truck is the slowest of all the collection vehicles as it takes time to sort the glass, plastic and tins. This means the truck may still be operating after 5pm. If your whole street hasn't been collected yet, there is a good chance the truck is running late. If you think just your bin has been missed, call 0800 KERBSIDE as soon as possible so we can try and arrange for the contractors to return and collect it. If your bin still has not been collected by night, take it in overnight and we will ensure that it is picked up the next week.


What should I do if things go wrong?

If you have a problem with your collection or if you wish to know more just phone your local council office.


Can I get extra bags?

If you are a refuse rated property, then your rates pay for supply, collection, transport and disposal of 52 bags per year. If you require more bags, you can purchase them from your local Council Office and some local supermarkets at a cost of $3.00 each.


What happens when I move house?

If you are moving house or flat, you must leave the rubbish bags and recycling bins supplied to that property for the next owners or tenants.


How do I get my rubbish bags?

Ratepayers are sent a voucher during June that entitles them to a supply of 52 bags. The ratepayer can then collect their allocation from any one of the three district Council offices in Te Aroha, Matamata and Morrinsville.


Who owns the wheelie bin?

The wheelie-bins aren't owned by residents, but are allocated by the Councils to reside at an individual property (ratable unit). All bins have a unique ID that can be scanned to identify what property the wheelie-bin is allocated to. If a wheelie-bin is misplaced or stolen, we can find out where it belongs if it is recovered at another address.


Can I order a smaller wheelie bin?

If you're finding your 240L wheelie bin too big, please contact us and we can look at swapping it for an 80L wheelie bin. We think residents should try the 240L bin for a while, you'll be surprised how much you can recycle!


My recycling bin has been lost or damaged - how do I get a new one?

Replacement green crates are available from Council offices for $16 each. Replacement wheelie bins or wheelie bins for new properties can be arranged through Council - phone us on 0800 746 467. Small bins (80L) cost $57, and standard bins (240L) cost $67, plus a $30 delivery fee.


How can I tow my wheelie-bin to the kerbside?

We know many people live on hills or have long drive ways or both! If you need to tow your wheelie bin to the kerbside by car, you can purchase special wheelie bin tow bar attachments like this.


Still got questions? Call our Customer Services team on 0800 746 467.