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New Zealand (except Auckland) is in Alert Level 2. Council offices and facilities are open, with social distancing and face coverings required. Click here for further details of Council services, including kerbside and Refuse Transfer Stations. If you are struggling to meet your costs, please call 0800 559 009 or click here for further details. Need to talk? 1737 is a free to call or text from any landline or mobile phone and is available 24/7. Youthline is free and available 24/7 to support our young people, call 0800 37 66 33.

Accessibility

Accessibility problems

We are committed to making our web site and web applications accessible to all users, including those with disabilities. If you encounter an accessibility problem while accessing our web site please contact us

Using this site without a mouse

The site can be used without a mouse. There are shortcut keys that will take you to commonly used pages such as the home page and the search page.

For PC Users Using Internet Explorer

Press the ALT key and the access key at the same time, release both keys, and press Enter. For example, pressing ALT + 2, releasing, then pressing Enter will take you to the site map.

For PC Users Using Firefox

Press the ALT key, the Shift key and the access key at the same time. For example, pressing ALT + Shift + 2 will take you to the site map.

For Mac Users Using Internet Explorer

Press the Control key and the access key at the same time, release both keys, and press Enter. For example, pressing CTRL + 2, releasing, then pressing Enter will take you to the site map.

For Mac Users Using Firefox

Press the Control key, the Shift key and the access key at the same time. For example, pressing CTRL + Shift +3 will take you to the search page.

Key

Function

1 Go to home page
2 Go to site map
3 Go to search page
9 Go to the contact us page
/ Go to the New Zealand Government website

Chaging the text size

This website has flexible font sizes. If you want to increase or decrease the size of the font on any content page, simply click the a+, a, or a- buttons in the top right of the content screen.

Alternatively, you can increase or decrease your font size within your browser:

Using Internet Explorer

1. Open the View menu by pressing ALT + V.
2. Select Text Size by pressing X.
3. In the Text Size list, move to the text size option you want by pressing the UP ARROW or DOWN ARROW key.
4. Press ENTER.

Using Firefox

Increase font size by pressing CTRL +
Reduce font size by pressing CTRL -

Turning off style sheets

We are aware that some users may experience contrast issues. We suggest turning off style sheets in your browser to see a text-only version of this site.

How to turn off style sheets

IE:Tools > Internet options > Advanced > Accessibility
Firefox: View > Page style > No style
Opera: View > Style > User mode
Safari (Mac): > No option available