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Kerbside Help Centre

Click on the tiles below to lodge an issue or request. That will help us to easily report your query with the right team, and get you sorted as quickly as possible.

Was your collection missed?

Was your bin missed during collection, or maybe your whole street? Log it here so we can let our contractors know right away!

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Need a new bin?

Do you need a new bin, or has yours been damaged? Let us know so we can arrange a replacement!

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Any other queries?

Need help with something else? Our team are always happy to help out. Contact our customer services team here

Find out more

Click on the tiles below to see more about the individual bins and useful tips on how to use them:


Everything you need to know about the glass crate

Learn more

Everything you need to know about the new food scraps bin

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Everything you need to know about the new rubbish bin

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Everything you need to know about the recycling bin

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A message from our contractors...


Thank you for your support over the past month.

Our new team, bins and systems are in place, but you may have noticed some of our food waste and glass recycling collections are running behind schedule.

This is because we have designed and commissioned new trucks to pick up your food waste and glass recycling at the same time. It’s a NZ-first innovation which means fewer trucks on the road, less carbon emissions and a healthier environment.

Unfortunately, there has been a holdup with our truck supplier which means we don’t currently have all the collection vehicles we need.

We’re very disappointed that we have not been able to deliver the expected level of service we wanted to. Please accept our sincere apologies.

The full consignment of trucks is scheduled to be delivered over the next few weeks, meaning we’ll soon be collecting all your waste and recycling on time, every time.

For now, if your collections are running behind schedule, please leave your bins out and we’ll collect them the next day.

The team wants to thank you for your patience, understanding and continuing support of our drivers. It means a lot.


- The team at Waste Management, supported by Matamata Piako District Council