These FAQs are for properties notified as having concentrations of lead higher than what is allowed in the New Zealand Drinking Water Standards.

Health New Zealand Te Whatu Ora recommends that as a precaution, the affected households not use tap water for drinking, cooking or preparing food while the source of the contamination is being looked at. 

The water is still safe to use the water for bathing, washing hands, dishes and clothes.

Should I boil my water? No. Boiling the water does not remove lead. Please use bottled water for drinking.

Can I use my coffee machine, soda machine or ice maker? Coffee machines, ice makers and soda dispensers that are connected to the water supply should not be used. Use bottled water for making coffee, ice or soda drinks.

What about my pets or livestock? Pets and livestock can usually drink untreated water. If your pet is unwell, has vomiting and diarrhoea, contact your veterinarian. Make sure you wash your hands well after handling your pet and use rubber or disposable gloves if you are cleaning up after it.

What is the next step? We are investigating to see whether the source is from within the properties affected - some older homes may still have pipes or taps that contain lead, or from part of the wider network. At the moment testing shows the source isn’t coming from the wider network. If the source is from a household’s private pipes or tapware, the issue will need to be resolved by the homeowner at the homeowner’s expense. If the source is found in the wider network, Council will need to resolve the issue.

This website may help with further questions around drinking water and lead: 
Drinking water and lead – FAQs. Institute of Environmental Science and Research Limited.

For updates on current Water Notices, pleae visit our Water Notices page.