From 1 July 2025 we're changing to a fees up front payment system. This means that payment is made at the application stage and when we have granted the application we can issue it to the customer at the same time - speeding up the turnaround time on building consents. Any additional processing time (recoverable on an actual and reasonable basis, as per the Building Act 2004 s281B) and planning/engineering approval charges (if applicable) will be invoiced at the end of processing.
Building Complaints
Complaints about building control functions
Feedback in the form of complaints provides opportunities for learning and improving services. We want to hear from you if you feel dissatisfied with any part of our service related to Building Consent processing, inspecting or issuing of Code Compliance Certificates, you can fill in the online “Make a Complaint” form.
Alternatively, you can email your complaint to This email address is being protected from spambots. You need JavaScript enabled to view it., or post it in writing to Matamata-Piako District Council, PO Box 266, Te Aroha, 3342.
Please see the Building Complaints Policy for more information.
BCA Determinations process
If you would like to take a decision about a building consent further, then a Determination can be obtained from MBIE.
