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Our district is at the Orange setting of the new traffic light system (COVID-19 Protection Framework). Council offices and facilities are open, please wear face coverings and scan in using your NZ COVID-19 Tracer app. For further details about Council Services at Orange, click here.

Building Complaints

Complaints about building consent processing or certification

If you would like to make a complaint in regards to processing or certification of a building consent you can fill in the online “Make a Complaint” form.

Alternatively, you can email your complaint to This email address is being protected from spambots. You need JavaScript enabled to view it., or post it in writing to Matamata-Piako District Council, PO Box 266, Te Aroha, 3342. 

Please see the Building Complaints Policy for more information.


BCA Determinations process

If you would like to take a decision about a building consent further, then a Determination can be obtained from MBIE.